Terms & Conditions — 399vip Online Gaming Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 399vip ("we", "us", "our", "the Platform") governing your access to and use of the 399vip website located at https://399vip.pro, including all games, betting markets, promotional offers, payment services, and any related features or content (collectively, the "Services").

By registering an account, making a deposit, placing a wager, playing any game, or otherwise accessing or using the Services, you confirm that you have read, understood, and accepted these Terms in their entirety. If you do not agree with any part of these Terms, you must not access or use the 399vip platform.

399vip reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered players by email or by displaying a prominent notice on the platform. Continued use of the Services following notification constitutes your acceptance of the revised Terms. We therefore recommend that you review this page periodically.

To access the full range of Services available on 399vip, you must create a registered account. During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and a valid Bangladeshi mobile number. Providing false or misleading registration information is a breach of these Terms and may result in immediate account closure.

399vip operates a Know Your Customer (KYC) verification process in accordance with responsible gaming best practices. We may at any time — including before processing your first withdrawal — request supporting documentation to verify your identity, age, and payment method. Acceptable documents typically include a National Identity Card (NID), passport, or driving licence. We may also request a copy of the front of the bKash or bank card used to make deposits.

Failure to provide requested verification documents within the timeframe specified in our request will result in a suspension of withdrawal access until documentation is received and processed. 399vip reserves the right to close unverified accounts after a reasonable notice period. Any funds held in an unverified account may be returned to the original payment source, minus any bonuses that have not yet met wagering requirements.

All monetary amounts displayed on the 399vip platform are denominated in Bangladeshi Taka (৳). The following payment methods are currently supported for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, and direct bank transfer to and from City Bank, BRAC Bank, Islami Bank, Sonali Bank, and Dutch-Bangla Bank. The availability of specific payment methods may vary over time; the current list is always shown on the deposit and withdrawal pages within your account.

The minimum deposit amount is ৳100. Deposits are generally credited to your 399vip account balance within a few minutes of the transaction being completed. If a deposit does not reflect within 30 minutes, you should contact support at [email protected] with your transaction reference number.

Withdrawals are processed in the order they are received, subject to identity verification being complete. Standard withdrawal processing time is approximately 15 minutes for verified accounts using bKash or Nagad. Bank transfer withdrawals may take up to one Bangladesh Standard Time (BST, UTC+6) business day to reflect in your bank account. VIP account holders receive priority withdrawal processing. 399vip does not charge internal processing fees on withdrawals; however, your bank or mobile money provider may apply their standard transaction charges.

Withdrawals may only be made to a payment method registered in your own name. 399vip strictly prohibits third-party withdrawals. Any attempt to withdraw funds to an account belonging to a third party will result in the withdrawal being declined and the matter referred for further investigation.

Where a deposit was made using a bonus offer, any withdrawal of winnings derived from that bonus is subject to the wagering requirements specified in the applicable promotion. Players are advised to review bonus terms before accepting any offer.

All bets placed on the 399vip sportsbook and all wagers made in the casino section are final once confirmed. Players are responsible for ensuring that bet selections are correct before confirming. 399vip does not accept requests to cancel or amend confirmed bets except in circumstances where an event is cancelled or postponed in accordance with the applicable sport-specific rules set out below.

Cricket Betting: Matches that are abandoned or postponed without a result being reached will have all open bets voided and stakes returned. In-play markets close at the conclusion of the relevant in-play event segment. BPL, IPL, T20 World Cup, and ICC tournament markets are governed by the official rules of the respective tournament. Any discrepancy between the score shown on 399vip and the official result shall be resolved in favour of the official result published by the relevant governing body.

Casino Games: All casino games available on the 399vip platform — including live table games from Evolution Gaming, Pragmatic Play Live, and Ezugi, as well as slots from NetEnt, Microgaming, and Spribe — use certified Random Number Generator (RNG) technology where applicable. Live dealer games use real physical cards and wheels operated by professional dealers in regulated studios. The outcome of each game round is independent of previous rounds. Return-to-Player (RTP) percentages for individual slot titles are available within each game's information panel.

In the event of a technical failure during a game round that prevents the completion of that round, the affected round will be voided and any wager placed during that round will be returned to the player's account balance. 399vip shall not be liable for any losses incurred as a result of network connectivity issues on the player's device or internet service provider.

399vip is committed to promoting responsible gaming and takes seriously its obligation to protect vulnerable players. By accepting these Terms, you acknowledge that gaming and betting carry financial risk and that you may lose money. You agree to use the Services only for recreational purposes and within financial limits that you can comfortably afford.

The following responsible gaming tools are available within every 399vip account and may be activated at any time without requiring contact with support:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit. Increases to deposit limits take effect after a 24-hour cooling-off period; reductions take effect immediately.
• Session Time Alerts: Configure alerts that notify you after a specified period of continuous play, prompting you to take a break.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing (24 hours, 7 days, 30 days, or 90 days). During a cooling-off period, you will not be able to log in, deposit, or place bets.
• Self-Exclusion: Permanently close your account if you feel that gambling has become a problem. Self-exclusion requests are irreversible for a minimum period of 12 months. To initiate permanent self-exclusion, contact support at [email protected].

399vip strictly prohibits the use of the platform by individuals under 21 years of age. We may request proof of age at any point and will suspend accounts pending age verification where there is any reasonable doubt about a player's age. If you are aware of a minor attempting to access the Services, please report this to [email protected] immediately.

All content on the 399vip platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of 399vip or its content suppliers and is protected by applicable intellectual property laws. The compilation of all content on this platform is the exclusive property of 399vip.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, non-commercial recreational purposes. This licence does not include the right to reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Services without the express written consent of 399vip. Scraping, crawling, or automated data extraction from any part of the platform is strictly prohibited.

The 399vip name, logo, and all related product names, design marks, and slogans are trademarks of 399vip. Use of any 399vip trademark without prior written authorisation is strictly forbidden. Nothing in these Terms grants you any right or licence to use any trademark, trade name, service mark, or logo owned by 399vip or any third-party provider.

The Services are provided on an "as is" and "as available" basis. 399vip makes no representations or warranties of any kind, express or implied, as to the operation of the Services or the information, content, materials, or products included therein. To the fullest extent permissible by applicable law, 399vip disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

399vip shall not be liable for any damages of any kind arising from the use of or inability to use the Services, including but not limited to direct, indirect, incidental, punitive, and consequential damages. In no event shall 399vip's liability to any player exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

399vip shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond 399vip's reasonable control, including but not limited to acts of God, telecommunications network failures, power outages, government restrictions, civil unrest, or any other force majeure event.

399vip does not guarantee continuous, uninterrupted access to the platform. Scheduled and unscheduled maintenance may result in temporary unavailability of some or all Services. We will endeavour to provide advance notice of scheduled maintenance where practicable.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with general principles of international online gaming law and the laws applicable in the jurisdiction in which 399vip is incorporated and operates.

In the event of a dispute between you and 399vip regarding any aspect of the Services, you agree to first contact our support team at [email protected] with a clear written description of the issue. 399vip undertakes to investigate all disputes and respond within a reasonable timeframe. Where a dispute cannot be resolved through direct support communication, both parties agree to submit to mediation before pursuing any other legal remedy.

These Terms do not affect any statutory rights that you may have as a consumer under applicable law. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

399vip reserves the right to revise these Terms at any time. When revisions are made, the "Last Updated" date at the top of this page will be updated accordingly. For material changes — those that significantly alter your rights or obligations as a player — we will provide advance notice of at least 7 days via email to your registered address and/or via a notice displayed on the platform upon login.

Your continued use of the 399vip platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services and may request closure of your account by contacting support. Any account balance at the time of closure will be processed for withdrawal to your registered payment method, subject to the standard verification and withdrawal procedures described above.

We encourage all players to bookmark this page and review the Terms periodically, particularly after receiving a notice of amendment from 399vip.